• Applications Management & Strategy: Oversee the administration, optimization, and maintenance of all business applications, including ERP, MES, and other software tools. Develop strategies for integrating and evolving applications to meet business goals and operational requirements. Manage system configuration, patching, and updates to align with business requirements.
• ERP System Administration: Oversee the day-to-day management of the ERP system, ensuring its optimal performance, reliability, and security.
• Support and Troubleshooting: Provide support to users by troubleshooting issues, escalating when necessary, and working with vendors, consultants, and contractors to resolve application-related incidents or system errors.
• System Integration & Enhancements: Collaborate with IT and business units to assess, design, and implement system integrations with business applications. Identify opportunities for process improvement and implement new features or system upgrades.
• Data Management & Reporting: Ensure the integrity and accuracy of data within the ERP system, oversee data migration processes, and create and manage reports for business analysis.
• User Training & Documentation: Develop and conduct training sessions for end-users, ensuring they are proficient in using applications selected by the Company. Create and maintain comprehensive documentation for application, ERP, and MES system configurations, processes, and troubleshooting guides.
• Security and Compliance: Work closely with IT security teams to ensure that premise and cloud applications comply with organizational security standards and regulatory requirements. Implement and maintain user access controls and audit trails. Lead audit and remediation activities and teams.
• Vendor and Stakeholder Collaboration: Act as the primary point of contact for application vendors, consultants, contractors, and internal stakeholders. Manage vendor relationships and ensure service-level agreements (SLAs) are met. Collaborate with business leaders to define and prioritize software and database needs.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience (6+ years) of full-time business experience, primarily managing and administering SAP S4/HANA (version 2.0 or newer experience is required) for a discrete manufacturing company. Internships and school experience will not count toward the minimum required years of experience
• 3+ years’ work-related experience in SAP ABAP, SAP Business Objects, including interfacing SAP to Azure Data Lake and PowerBI
• In-depth knowledge of software and database (premise and cloud) systems configurations, customizations, and troubleshooting
• Strong understanding of business processes (finance, supply chain, HR, etc.) and how they relate to applications
• Experience with data migration, system upgrades, integrations, and reporting
• Knowledge of general application, database, and SAP security best practices and data compliance standards
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues
• Strong communication and interpersonal skills to work effectively with cross-functional teams and end-users
• Ability to create technical documentation and user training materials

Preferred Qualifications

• Knowledge of SYSPRO ERP v7.1
• 6+ years of work experience with SQL language and SQL databases
• Data architecture and/or engineering experience
• SAP AI systems development and maintenance
• Experience with business intelligence (BI) tools and data analysis

Notes

• This is a full-time, hybrid position in Wilmington, MA
• Shift: Day/Evening/Weekend/As required to support ERP and other systems
• Travel: Less than 10% Domestic/International travel may be required for training, vendor meetings, or project rollouts
• Immigration sponsorship is not offered for this position